Terms & Conditions

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Terms & Conditions

Terms & Conditions

These terms and conditions are effective from 14 October 2014 until further notice. Please read the following in full before Purchasing. By clicking on the “Confirm Order” button you are confirming that you have read this agreement, have understood the agreement, and agree to be bound by the conditions. If you do not agree with any of the following, then Jaguar will not enter into a contract with you, and you should not click on the “Confirm Order” button and discontinue with the online ordering process.

1. Definitions: the terms herein regulate the customer’s use of items and services provided by Jaguar, hereafter referred to as Jaguar, we, our and us. The Customer is you, the person, persons or company purchasing products and/or services from Jaguar. Jaguar is the Product Vendor and/or Service Provider as identified on all correspondence, including invoices detailing products and/or services queried, quoted, ordered, purchased and delivered and inclusive of any other correspondence arising. The site refers to Jaguar’s website, www.jaguarcompsys.ie, any other address or subsequent websites maintained by Jaguar. Jaguar computer branded systems refer to custom build PCs assembled, tested and sold by Jaguar. Third party products are those that Jaguar resells to you the customer, and are not Jaguar branded. Software covers computer operating systems, middleware and/or applications.

2. Pricing and specifications of products: : All prices on our website are stated exclusive of VAT. All prices exclude freight and any other charges that may apply unless other wise stated. Our prices fluctuate constantly and Jaguar reserves the right to change prices in accordance with price changes from our suppliers, market conditions, or any other external factor. Should there be a pricing error on the website, in any correspondence from Jaguar, or by any other communicative method, the right is reserved by us to cancel the order and offer the product(s) and/or service(s) at the correct price. All quoted or listed prices are based on the cost to Jaguar of supplying the Products to the Customer. While Jaguar tries to ensure that all prices are accurate, errors may occur. If, prior to delivery of the Products, Jaguar discovers an error in the price of the Products ordered, or the price changes as a result of circumstances beyond Jaguar’s control, Jaguar may change the Product’s price and such changes shall apply to any purchase orders placed with Jaguar.

2.0.1 Catalogues, price lists and other advertising literature or material as used by the Company are intended only as an indication as to the price and range of the Products offered and no prices, descriptions or other particulars contained therein shall be binding on Jaguar.

2.1 Jaguar will not be liable in respect of any loss or damage caused by or resulting from any variation for whatsoever reason in the manufacturer’s specifications or technical data of the Products.

2.2 Jaguar will not be responsible for any loss or damage resulting from curtailment or cessation of supply of Products following any variation as described in clause 2.1 of this Contract.

2.3 Jaguar will use its reasonable endeavours to advise the Customer of any such impending variation as soon as it receives any such notice thereof from the manufacturer.

2.4 Unless otherwise agreed, the Products are supplied in accordance with the manufacturer’s standard specifications as these may be improved, substituted or modified.

2.5 Jaguar reserves the right to increase its quoted or listed prices, or to charge accordingly in respect of any orders accepted for Products of non-standard specifications and in no circumstances will the Company consider cancellation of such orders or the return of such orders.

3. Quotations: All of our quotations unless otherwise stated are valid on date of issue, unless there is an express provision between the parties for a different period to apply. This includes third party products. Jaguar reserves the right to withdraw any quotation. We reserve the right to correct any errors made in the preparation of a quotation and reissue the quotation if necessary, which will be valid for a period of 1 day starting on the day of reissue.

4. Ordering/Cancellation: Orders may be made through the website, by email, in writing, by fax or by phone, and are considered confirmed by means of Order Confirmation, or by verbal agreement. Amendments to orders and cancellations of orders must be received by email, or another form of written correspondence, but may be accepted by another method, subject to the agreement of Jaguar. Customers cancellation of orders must and can only be made within 7 days of an order receipt of product or by verbal agreement. There is a restocking fee of €24 or 10% of item to be returned whichever is higher. Details of all orders made will be stored on our database.

5. Payment: All orders must be prepaid before supply, or performance of service. Only companies and public bodies are entitled to apply for a credit account, and if and/or when this is approved, 30 days credit from invoice date may be applied to transactions. A purchase order number must be supplied on the online order form, and this number must be accompanied by a valid purchase order being Post/Faxed to us. Jaguar reserves the right to investigate all information given to us by you in respect of credit and trade account applications. This may include contacting any or all of your references supplied. Failure of part or full payment of the current order, or indeed any previous order by the parties concerned, may result in Jaguar refusing to process the order concerned, or any future orders. Goods remain the property of Jaguar until payment in full has been made. Should the goods be resold or used as components in any system manufactured and subsequently sold, the proceeds of sale remain the property of Jaguar, and must be held by you for Jaguar, in order to settle unpaid orders. Jaguar retains the right to request certain methods of payment only. Attempts to proffer payment that are found to be fraudulent or in any way unlawful will be reported to the relevant authorities.

6. Delivery: Delivery will only take place on orders that have satisfied the criteria in section 5 above. The delivery option chosen, gives the time of delivery between our warehouse and the customer. Estimated delivery dates and times are estimates, and Jaguar accepts no responsibility for delivery delays. The delivery times do not include time between the placing of order, ordering stock, picking out, assembling, and building systems. Next shipment dates listed on websites are guidelines only and are subject to change without notice. The place of delivery is that which is specified on the web order form, by verbal agreement over the phone, in person, or by any other form of written or verbal communication. Refusal of delivery without Jaguar’s prior consent will result in you being liable for all costs, or losses resulting from that refusal, and if applicable, your continuing refusal to accept delivery. Part delivery of an order may be made subject to the agreement of both parties, and the payment by the customer of any extra freight charges incurred in the process. Risk of loss of the goods passes to you upon delivery.

7. Warranty: All of Jaguar’s custom built computer systems come with a 1 year Return to base warranty, [with an optional 3 year warranty available for purchase]. Should the system be defective within this period Jaguar will repair or replace the product within a reasonable time. It is the responsibility of the customer, and in keeping with best practice, to maintain a full security backup of all data. Neither Jaguar, its subsidaries, suppliers or other 3rd parties are responsible for data loss resulting from a hard disk drive failure, software damage, or other malfunction. The customer must offer Jaguar all information, courtesy and accommodation needed during this time. The warranty only applies to Jaguar’s custom built computer systems and does not apply to 3rd party products, fitness for any particular purpose, damage caused by yourself, another party or any external force, modifications, repair, incorrect installation or indeed any other action by yourself or another party that renders an alteration or a damage of any kind to the system. Once any attempt is made to investigate the internal components of any part of the hardware, this results in the warranty becoming void. Jaguar may alter this warranty period and terms, but this will not affect products purchased prior to the change. In respect of 3rd party goods, these will be covered by a manufacturer’s warranty which accompanies the goods themselves. These 3rd party warranties are completely independent from Jaguar, and Jaguar has no responsibility for their inclusion, exclusion, or indeed any other issues arising from these warranties, or lack thereof, should the case be. Systems returned to Jaguar that are either outside of their warranty period, and/or are damaged due to actions that are outside the conditions set down in the warranty may be repaired by technicians at Jaguar, but only subject to express approval and will be charged at Jaguar’s labour charges, and the customer will be liable for any other expenses arising during the reasonable repair, storage and transportation of the system(s).

8. Returns: Dead on arrival must be reported to Jaguar in writing within 7 days of receipt. damaged in transit products must be reported to Jaguar in writing within 48 hours of receipt. Customers may return goods within 7 working days of purchase subject to the goods being unused and unopened (Software cannot be returned after accepting delivery). After the passing of these 7 days, the customer is deemed to have accepted the product(s). This does not affect your statutory rights. There is no charge (excluding transportation) for returns done within the 7 working days for end-users, there is a restocking fee of €24 or 10% of item to be returned whichever is higher for business customers. When seeking to return all or part of an order, the customer must fill out in detail, and in good faith, the returns form, return it to Jaguar, and once a valid RMA number is issued, then the customer can return the item. With regard to custom built computer systems, as stated in section 7 above the warranty provided is a 1 year return to base warranty, and once a RMA number is obtained, the system must be returned to Jaguar at the customer’s own arrangement and expense. When the system is returning to the customer, Jaguar will arrange the delivery and pay the freight costs incurred. Goods that are mistakenly returned as faulty will incur a €20 fee and any additional charges such as freight will be added to this fee. Goods returned without a valid RMA number will be left in our warehouse for collection and subsequently disposed of after 30 days if not collected. Jaguar claims no responsibility for returned goods without a valid RMA number. Jaguar endeavours to investigate all returns within a reasonable time but will not be held responsible for delays such as, but not limited to, those outlined in section 13 below. While we will endeavour to accommodate all returns, this may not be possible, subject to constraints, such as, but not limited to time constraints, imposed by suppliers, manufacturers, or any other third party. We will not be held responsible for returns that we can not process, but we will always endeavour to accommodate returns where possible

Information on TFT Displays : LCD displays are made up of a set number of pixels and each pixel is made from 3 subpixels; one Red, one Blue and one Green. Every sub-pixel is addressed by its own transistor and so the manufacture of a glass substrate is very complex. Due to the nature of the manufacturing process, occasional defects can occur. Pixel defects or failures cannot be fixed or repaired and can happen at any stage in the LCD’s life. To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers to follow. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. All reputable manufacturers conform to and support the ISO 13406-2 standard.

**Please check the accepted tolerances on manufacturer sites before returning TFTs due to dead pixels as accepted
tolerances will not be regarded as faulty.

9. Services: Services will be provided by Jaguar, or a nominated Service Provider.

10. Customer Obligations: The customer is responsible for all telephone and postal charges contacting Jaguar, and your own choice of product and its suitability for purpose. [All products are fit for purposes described, but it is the customer’s obligation to ensure compatibility between items]. Reasonable courtesy, cooperation, and information must be provided to Jaguar at all times, and failure to do so may result in Jaguar’s refusal to take and/or complete an order, inquiry or quote. In respect of section 5 above, you the customer warrant that all information supplied by you to us in respect of credit applications is correct and complete, and any charges incurred by you will be honoured by your credit card company.

11. Software: Software not owned by Jaguar is supplied subject to the licence and warranty of the Software licensor. With all of Jaguar’s products supplied is the software licence required where necessary. If you, the customer, decide not to comply with the operating system licence, if any, then the entire product must be returned unused to Jaguar.

12. Termination: The agreement for sale or supply may be terminated by Jaguar if the customer fails to pay on time, breaches the agreement, or suspects the customer has breached export controls, which are governed by EU export control laws, as well as Irish legislation.

13. Force Majeure: In the event of circumstances beyond Jaguar’s control, we are not liable for delays in performance and completion. Jaguar will exercise a time extension for performance in the following situations: strikes, fire, war, acts of terror, shortages in stock, exchange fluctuations, currency shortages, riots, violent disorder, shortage in transportation, governmental or regulatory action, natural disasters, or shortages or delays in deliveries from suppliers or manufacturers or any other event that causes the same result.

14. Disputes: Disputes arising between Jaguar and the customer shall be sought to be solved amicably and should it fail to be solved in this manner, each of the parties can take the case to the relevant court of law.

15. Credit Card purchases are subject to a processing surcharge of 1.5% of the total invoice value

16. Alterations: Jaguar reserves the right to change the terms and conditions listed herein, as a result of changes in legislation, or other extenuating factors occurring.

17. Jurisdiction: Irish legislation and the jurisdiction of the Irish courts apply to this agreement.

18. Agreement: By ordering from Jaguar, you are deemed to have accepted the terms and conditions herein. If any part of this agreement is found to be invalid or unenforceable by a court, such a provision is entirely severable, and the rest of the document remains unaffected.

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